GOLF CART ATTENDANT - Westlake Country Club

WLCC SFM, LLC

LOCATION: Jackson, NJ

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: PART TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Westlake Country Club is a premier golf, recreation and entertainment destination focused on improving the health and economic vitality of Jackson, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Westlake Country Club is a managed facility by SFC GOLF, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Golf Cart Attendant is responsible for ensuring a smooth and enjoyable experience for our golfers by maintaining the golf cart fleet and providing exceptional customer service.

PRIMARY RESPONSIBILITIES WILL INCLUDE BUT ARE NOT LIMITED TO:

• Ensure a clean and well-maintained fleet of golf carts by cleaning carts after use, checking tire pressure, and reporting any damage
• Prepare carts for golfers by loading and unloading clubs, stocking carts with towels, scorecards, and tees
• Assist golfers with cart operation and answer questions about the course
• Efficiently stage and park carts to meet golfer demand
• Maintain a clean and organized cart storage area
• May also be responsible for cleaning range balls and maintaining the driving range area
• Greet members and guests, and provide courteous and friendly first-in-class service to all members and guests
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Maintain confidentiality and discretion with guest and Team Member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate manager
• Know and enforce the venue policies and procedures
• Assist with venue preparation for events
• Assist and transport guests as needed around the facility during events
• Complete special projects, daily assignments, and other duties as assigned

MINIMUM QUALIFICATIONS:

• Must be at least 16 years of age
• Valid driver's license preferred
• Customer service experience preferred
• Flexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• May be required to sit, walk, or stand for extended periods of time and squat, stoop or bend
• Facility has intermittent noise