RACQUET LEAD - Hoover Met Complex

HOOV SFM, LLC

LOCATION: Hoover, AL

DEPARTMENT: OPERATIONS

REPORTS TO: TENNIS CENTER MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Hoover Met Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Hoover Met Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Racquet Lead will perform daily office, court & facility duties, work closely with the management. The Lead will be responsible for greeting and welcoming members and their guests. This position is a first point of contact between guests and the facility. Individuals are expected to maintain a pleasant and friendly demeanor while always providing excellent customer service.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Directly aligns with the venue's Mission Statement and Core Values
• Ensure facility users adhere to venue guidelines to provide a safe atmosphere for users and protect the facility from property damage
• Assist with administrative duties as needed such as reporting for court usage and sales, invoicing for league captains and events, tracking of product inventory
• Support updating operations manual as needed
• Respond to calls and inquiries
• Monitor the use of all courts and equipment
• Report any court or equipment defects to the management
• Carry out standard upkeep/maintenance of courts and equipment and make certain they are safe to use
• Adhere to sanitization procedures in venue
• Make sure all merchandise and equipment is safely and appropriately stored
• Perform general upkeep and other necessary tasks as needed during each shift
• Set up and tear down of equipment as needed for events, etc.
• Perform all other duties as assigned by Managers on Duty
• Assist with facility and equipment closeout procedures as needed during each shift
• Additional duties as assigned by management

MINIMUM QUALIFICATIONS:

• Must be at least 18 years old or older
• Experience in a tennis facility setting
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
• Must have excellent guest service skills
• Must work well in a team environment

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high
• Will be required to stand for extended periods of time indoor and outdoor
• Must have a flexible schedule (mornings, nights, weekends, holidays, etc.)
• Facility has intermittent noise