RACQUET ADMINISTRATOR - Hoover Met Complex

HOOV SFM, LLC

LOCATION: Hoover, AL

DEPARTMENT: EVENTS

REPORTS TO: TENNIS CENTER COORDINATOR

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

The Hoover Met Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

The Hoover Metropolitan Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Racquet Administrator position will assist the Coordinator with a variety of responsibilities associated with the daily operations of the Tennis Center.

PRIMARY RESPONSIBILITIES:

• Supervise staff including training and scheduling
• Schedule/reserve courts for all bookings (league, events, team practices, schools, members, non-members, camps, Pro lessons, clinics)
• Communicate with league captains for schedules, payments & waivers
• Track and report weekly sales, usage and contract labor pro commissions
• Follow required operations procedures
• Assist with cash handling systems, procedures and reporting
• Support updating the operations manual as needed
• Assist members and guests with scheduling and facility policies
• Maintain a clean and organized Pro Shop
• Respond to calls and inquiries
• Additional tasks assigned by management

MINIMUM QUALIFICATIONS:

• Experience in a tennis facility setting
• Previous work experience as a staff supervisor
• Ability to work with a wide variety of ages from pre-school through adult
• Flexible work schedule (e.g. nights, weekends, holidays)
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Experience with excel required
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others
• Must be 18 years of age or older

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high
• Will be required to stand for extended periods of time
• Able to enter information on computers
• Must comply with safety and health code standards
• Facility has intermittent noise