EVENTS COORDINATOR - Sand Mountain Park & Amphitheater

Sports Facilities Management, LLC

LOCATION: Albertville, AL

DEPARTMENT: EVENTS

REPORTS TO: EVENTS DIRECTOR

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

Sand Mountain Park & Amphitheater is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Albertville, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Sand Mountain Park & Amphitheater is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Events Coordinator will serve as the SMPA liaison to tournament directors and coaches during sports events/programming/rentals. The Event Coordinator will work closely with internal departments to successfully accomplish these responsibilities.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Directly aligning with the venue's Mission Statement and Core Values
• Effectively using the facility management software program to ensure internal and external efficiencies; and constantly evaluating how we can make the customer experience better as it relates to adult sports programming
• Effectively coordinating program registration process
• Assisting with supervisory responsibilities of part-time team members, including assists/recommending hiring, performs training, scheduling, and supervision of facility operations team members when asked
• Responsible for detailed communication with internal departments
• Helping execute various small- and large-scale non-sport events for the facility
• Helping with operational aspects of venue events when needed
• Ensuring guest satisfaction and a high level of guest service by providing timely and clear communication with all venue related events
• Sell tickets for in-person transactions during the week.
• Day of Coordination of events and meetings
• Manage day to day operations for front facing work
• Performing the role of Manager on Duty (MOD) when scheduled
• Other duties as assigned my management

THE IDEAL CANDIDATE HAS:

• Experience in managing staff in order to effectively execute a successful event
• 1-3 years' experience in sports event management is preferred
• Proven success in managing multiple events at one time
• Experience with baseball, softball, soccer, football, lacrosse, and swimming events
• Knowledge of supervisory principles, with an emphasis on working with and training part-time operations team members
• Experience and success in customer service, leadership, and organization
• Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
• Bachelor's degree in Sport Management, Recreation Management, Business, or related field is preferred

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, members, guests, visitors, spectators, leaders, and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others
• Possess current CPR/First Aid/AED certifications or must be willing to obtain them within a specified time period

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds' waist high
• May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions
• Facility has intermittent noise