OPERATIONS TEAM MEMBER- Fort Bend Epicenter

Sports Facilities Management, LLC

LOCATION: Rosenberg, TX

DEPARTMENT: OPERATIONS

REPORTS TO: OPERATIONS OPERATIONS

STATUS: FULL-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Fort Bend is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Rosenberg, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Fort Bend is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion/changeover process before, during and after events.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide courteous and friendly service to all guests and staff
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Follow all facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments as necessary
• Setup and take down of basketball courts, staging, risers, and other event related items
• Ensure correct equipment is available for all games and events
• Monitor play areas including turf and courts
• Keep supervisor informed of issues and updates
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment
• Complete special projects, daily assignments, and other duties as directed by management

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others
• Must be able to work independently in a busy environment
• Must be able to operate fork lift and other company vehicles
• Must have valid driver's license

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• Will be required to stand for extended periods of time
• Will be required to work indoors and outdoors year-round
• Must comply with safety and health code standards
• Facility has intermittent noise
• Must wear proper uniform

PREFERRED:

• General sports and event knowledge
• Able to work electric scoreboard