SFA|SFM
  • 18-Dec-2018 to 31-Jan-2019 (EST)
  • KAEC, SAU
  • Full Time

DIRECTOR OF OPERATIONS

Esmeralda Sports & Fitness Complex

LOCATION:                          KAEC, Saudi Arabia

DEPARTMENT:                 OPERATIONS

REPORTS TO:                    GENERAL MANAGER

STATUS:                              FULL-TIME

Esmeralda Sports & Leisure Club is a soon-to-be-launched, premier lifestyle facility, situated in King Abdullah Economic City (KAEC). Its aim will be to provide an exclusive lifestyle experience and delivery on the healthy living targets. Set over 50,000 m (15,000 m built-up area), Esmeralda will act as a hub for the local community, while enriching the premium offering of KAEC. Appealing to the casual sports enthusiasts and professional athletes, Esmeralda will also serve the growing population of expats and Saudi's in KAEC, Industrial Valley, Rabigh and Jeddah. As the first major sports and leisure facility in the area, Esmeralda will bring awareness on healthy living not only to the KAEC community but to the entire Kingdom of Saudi Arabia.

POSITION SUMMARY

The Director of Operations will be responsible for overseeing and managing all daily operations.  With an emphasis on guest services, cleanliness, safety, training, fiscal responsibility (i.e. staffing, payroll, revenue generation) guiding and mentoring staff is of the utmost importance. Additionally, working with the staff to support Esmeralda's goals.  The Director of Operations will work directly with staff and all other departments to ensure operational efficiency.

PRE-OPENING TASKS

The Director of Operations is responsible for the oversight and implementation of all tasks related to operations development. These responsibilities include:

  • Participating in planning/strategic meetings
  • Taking responsibility for critical path deliverables and key milestones
  • Participating in the acquisition & training of staff
  • Develop concepts, policies, procedures and operational models
  • Developing/integrating facility management software
  • Developing operational Key Performance Indicator Reports (KPI)
  • Helping with the implementation of a marketing plan/strategy
  • Developing the operational schedule
  • Overseeing all pre-grand opening events (hardhat tours, etc.)
  • Overseeing all tasks related to grand opening events
  •  

PRIMARY RESPONSIBILITIES WILL INCLUDE BUT ARE NOT LIMITED TO:

  • Must exhibit a professional demeanor setting an example for all staff
  • Will be the guardian of creating and maintaining standards through structured policies and procedures
  • Implementation of departmental quality control audits checks and balances
  • Hiring and training facility team
  • Responsible for training and developing support staff
  • Primary contact for all events after they have been contracted
  • Event development in-house and co-partnerships
  • Receive and respond to all guest concerns, comments or complaints with discretion and urgency
  • Assisting with sponsorship sales, as needed
  • Serving as Manager-on-Duty ("MOD") during events

MINIMUM QUALIFICATIONS:

  • A bachelor's degree in recreation sports management or related field and 10 years appropriate experience, required
  • Must have experience in the Fitness and leisure sectors
  • Must have excellent interpersonal, problem solving and negotiating skills
  • Must be a team player
  • Must have excellent verbal and written communication skills.
  • Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
  • Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours)
  • Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified period of time
  • Prior responsibility in daily P&L management and budget oversight

PHYSICAL DEMANDS

  • Must be able to lift 50 pounds' waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
  • Will be required to operate a computer
  • Facility has intermittent noise
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