SFA|SFM
  • 11-Jun-2018 to 08-Jan-2019 (EST)
  • Rocky Mount, NC, USA
  • Part Time

GUEST SERVICES

RMCF SFM, LLC- ROCKY MOUNT EVENT CENTER 

LOCATION:                              Rocky Mount, NC

DEPARTMENT:                    OPERATIONS

REPORTS TO:                     GENERAL MANAGER

STATUS:                               PART-TIME

 

The Rocky Mount Event Center is an SFM managed facility that will open in October 2018, in Rocky Mount, NC which is located in the eastern part of the state. The first-class facility is comprised of 165,000 square feet that will have the capacity to host the multi-courts tournament, trade shows, meetings, concerts and community events. The facility also has 15,000 square foot family entertainment center that has a variety of interactive games, ropes course, climbing walls and other family-friendly activates.

 

POSITION SUMMARY:

RMCF SFM, LLC is currently interviewing candidates for the Guest Services position at Rocky Mount Event Center. The Guest Services provides the first point of contact for all guests. The Guest Services is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

 

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Greet guests and provide answers and directions as needed
  • Provide courteous and friendly guest service to all guests
  • Register guests for leagues, camps, clinics, drop-ins, etc.
  • Be knowledgeable about prices, leagues, and events
  • Process payments
  • Operate multi-line phones
  • Record and file waivers and event information
  • Record league scores and print game sheets on a daily basis
  • Maintain confidentiality with guest and Team Member information
  • Resolve all guest concerns and complaints and/or direct to appropriate Manager
  • Know and enforce the facility's policies and procedures
  • Complete special projects, daily assignments and other duties as directed by management

 

MINIMUM QUALIFICATIONS:

  • Flexible work schedule: nights, weekends, holidays and long hours
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have guest service experience
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task and prioritize
  • Ability to remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
  • Must work well with others
  • Must take personal initiative for the betterment of the team and facility
  • Commitment to the safety and well-being of others

 

WORKING CONDITIONS AND PHYSICAL DEMANDS

  • Must be able to lift 50 pounds'
  • May be required to sit or stand for extended periods of time indoors and outdoors
  • Facility has intermittent noise
  • Will be required to operate a computer
SFA|SFM
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