SFA|SFM
  • 21-May-2020 to 2020-06-20 (EST)
  • Panama City Beach, FL, USA
  • Part Time
  • Sports Facilities Management, LLC

GUEST SERVICES & EVENTS TEAM MEMBER

Sports Facilities Management, LLC- Panama City Beach Sports Complex

LOCATION:                      Panama City Beach, FL

DEPARTMENT:               OPERATIONS

REPORTS TO:                OPERATIONS MANAGER

STATUS:                          PART-TIME

ABOUT THE COMPANY:

Sports Facilities Management, LLC ("SFM") is emerging as the global leader in youth and adult sport, fitness, leisure and entertainment management (www.sportadvisory.com). SFM manages the day-to-day operations of world-class, community-focused sports and recreation centers, sports tourism and event-focused destinations, and sports and entertainment complexes with the mission to "improve the health and economic vitality of the communities we serve". SFM affiliated facilities hosted more than 20 million visits last year. Sports Facilities Advisory, LLC ("SFA") is the leading resource for those seeking to plan, fund, manage, and optimize sports, recreation, event and entertainment centers. 

Panama City Beach Sports Complex is a world-class sports complex located on 27 miles of beautiful beaches along the Gulf of Mexico.  This sports complex is one of the premier locations in the Southeast as a sports tourism destination. The Panama City Beach Sports Complex includes 13 rectangular fields, 5 collegiate fields for baseball/softball and up to 17 youth sized baseball/softball fields. It also hosts 9 synthetic turf fields and 4 natural grass fields. The role is rewarding, the environment uplifting, and the responsibility is critical to the community we serve.

The facility provides an atmosphere of community to sports clubs, event organizers, and participants and will focus on five principle offerings: 

  • Youth sports training programs, clinics, and camps
  • Sports performance and fitness training
  • Youth and adult leagues, tournaments, and events
  • Fun, affordable, family entertainment and food & beverage
  • Facility rental for corporate meetings and social gathering events

POSITION SUMMARY:

The Guest Services and Events Team Member provides the first point of contact for all guests. The Guest Services & Events Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: 

GUEST SERVICES:

  • Greet guests and provide information and wayfinding as needed 
  • Provide courteous and friendly first-in-class service to all guests 
  • Register guests and process payments for leagues, camps, clinics, drop-in, etc. 
  • Be knowledgeable about facility programs (format, pricing, meeting dates/times) 
  • Operate ticket sales booth and handle cash
  • Supervise athletic fields and enforce rules during events
  • Occasionally record event scores (tournaments/leagues) and print game sheets 
  • Maintain confidentiality and discretion with guest and Team Member information 
  • Professionally resolve guest concerns and complaints and/or direct to appropriate Manager 
  • Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
  • Know and enforce the venue policies and procedures 
  • Complete special projects, daily assignments, and other duties as assigned

MINIMUM QUALIFICATIONS:

  • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Customer service and cash handling experience preferred or quick study 
  • Must be at least 16 years of age

WORKING CONDITIONS AND PHYSICAL DEMANDS

  • Must be able to lift 20 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
  • Will be required to operate a computer
  • Facility has intermittent noise

 

 

 

 

 

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