SFA|SFM
  • 12-Mar-2020 to 11-Apr-2020 (EST)
  • Grand Chute, WI, USA
  • Full Time- exempt
  • Sports Facilities Management, LLC

GENERAL MANAGER

Community First Champion Center

LOCATION:                  GRAND CHUTE, WI

DEPARTMENT:            OPERATIONS

REPORTS TO:             ACCOUNT EXECUTIVE

STATUS:                       FULL-TIME (EXEMPT)

Community First Champion Center is FCCC SFM, LLC's facility located in beautiful Grand Chute, Wisconsin opened in November 2019.  The facility features multi sports such as ice skating, basketball and volleyball for tournament and league play. The 164,000 square foot facility features a year-round ice rink with seating for up to 1000, a fieldhouse with four basketball or eight volleyball courts, and a seasonal arena that can be an ice rink, or four basketball courts or six volleyball courts. A sports tourism facility, the Champion Center hosts multi-court tournaments such as basketball, volleyball, hockey as well as other sporting events such as figure skating, gymnastics, wrestling, futsal, handball, cheer and dance among others.

The General Manager (GM) is an experienced professional leader with prior facility and operations management experience. Our most successful GMs are collaborative leaders who value excellence, accountability, service to others, and sport. The principal leader for onsite operations; FCCC SFM, LLC GM is a vital part of our facility. Possible long-range career opportunities for GMs include expansion to regional responsibilities and opportunities. This role is ideally suited to professionals who have prior leadership experience within parks and recreation facilities, sports facilities, arenas, convention centers, or the like. 

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

The General Manager is responsible for the financial and operating performance of our client's facility. The objectives for this position include:

  1. Manage overall Ice Rink operations provided by a 3rd Party
  2. Manage overall Food and Beverage operations
  3. Manage overall event operations
  4. Optimize overall profitability
  5. Create a culture of accountability which supports the organizational values
  6. Meet or exceed annual growth objectives
  7. Facilitate interdepartmental collaboration
  8. Employee retention and staff development
  9. Develop employee and operating policies
  10. Implement major business initiatives
  11. Meet the client's objectives for the facility

DUTIES AND RESPONSIBILITIES:

  • Analyze operations to evaluate performance of the company and its staff in order to meet objectives, and determine areas of potential cost reduction, program improvement, or policy change
  • Lead department heads or managers, and assign or delegate responsibilities to them
    • Establish departmental responsibilities and coordinate functions among departments and sites
  • Collaborate with ownership, advisors & support team, and staff members to discuss issues, coordinate activities, and resolve problems
  • Coordinate the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processes
  • Direct human resources activities, including the approval of human resource plans and activities, the selection of directors and other high-level staff, and establishment and organization of major departments
  • Implement corrective action plans to solve organizational or departmental problems
  • Represent the organization and promote its objectives at official functions, or delegate representatives to do so
  • Serve as liaisons between organizations, shareholders, and outside organizations.
  • Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities
  • Organize and approve promotional campaigns
  • Prepare budgets for approval, including those for funding and implementation of programs
  • Lead staff to deliver superb customer service

MIMIMUM QUALIFICATIONS:

  • Prior responsibility in daily P&L management and budget oversight of $2mm or more
  • Proven management and leadership experience in the food and beverage, recreational, and entertainment industry
  • Operational knowledge of F&B, entertainment, and sport clubs as well as parties, corporate events, and team building preferred
  • Prior experience managing a sport, recreation or entertainment venue
  • Prior experience managing marketing programs and campaigns
  • Prior experience creating and running events
  • A minimum of 7 years of management experience
  • Operational knowledge of risk management
  • Skilled at identifying and creating opportunities to deliver revenue goals
  • Sports programming and sports event operations expertise required
  • Bachelor's degree in business management, sports management, marketing, hospitality, related field, or equivalent experience

TRAVEL REQUIREMENTS

  • Minimal travel (estimated 2-3 times annually)

WORKING CONDITIONS AND PHYSICAL DEMANDS

  • Must be able to lift 50 pounds' waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors
  • May be required to squat, stoop or bend
  • Will be required to operate a computer
  • Facility has intermittent noise
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